Frequently Asked Questions

Novascent offers five core services: Web Design, Paid Advertising, Copywriting, Marketing Automation, and Creative & Design. Each one covers a different part of building and growing your business online, and they can be used individually or combined when your project needs more than one.

Absolutely. You can start with what your business needs right now and add other services later as your goals or requirements change.

We review what you need, look at the scope of the project, and determine the best way to approach it. We\'ll then get back to you with a personalized offer based on your requirements, so you know exactly what you\'re getting before you decide to move forward.

It depends on the service, but your goals, any brand assets you already have, and examples of sites or ads you like all help us move faster. We'll ask for specifics once we know the scope.

It varies by service and package - a single-page site moves much faster than a multi-page build with a CMS, for example. You'll get a specific timeline as part of your proposal, before you commit to anything.

Within one business day, same as our initial response time. Most replies come sooner.

Each service page lists its own package pricing. If you're combining services or need something custom, we'll quote it directly once we understand the scope.

o keep things fair and secure for both sides, payment is split between the start and completion of the project. The initial payment covers at least the first half of the project total and is due before work begins, with the remaining balance due once the agreed work is completed. The exact terms are outlined before you commit. See our Refund & Cancellation Policy for the terms that apply.

Two rounds of revisions are included with our standard packages. If your project has specific requirements or needs a different revision scope, we can discuss that when creating a personalized offer.

If your site is CMS-based, you can make text and image updates yourself. For anything larger, or if you're on a static build, just reach out - we're happy to quote follow-up work.

Mainly by email, with a call whenever it's faster to just talk something through. You'll always know who you're speaking with - it's a small team, not a rotating account roster.

You can always email or call - we just can't guarantee a same-hour reply outside business hours. Expect a response within one business day.